Most AI vendors today are still focused on “partial automation”, adding chatbots, copilots, or AI layers onto workflows that were originally designed around humans. But in markets like Japan, where hiring and retaining large operational teams is becoming increasingly unsustainable, incremental improvements are no longer enough.Call Center Japan article on the future of contact centers and AI-driven operations, our founder Rise Ooi explains why Japan’s labor shortage is forcing enterprises to rethink the entire operating model behind customer support.

Most AI vendors today are still focused on “partial automation”, adding chatbots, copilots, or AI layers onto workflows that were originally designed around humans. But in markets like Japan, where hiring and retaining large operational teams is becoming increasingly unsustainable, incremental improvements are no longer enough.

Jurin AI is building toward fully autonomous operations: AI agents that don’t just answer inquiries, but execute the workflows behind them across phone, email, messaging, CRM systems, and internal operations.

In the article, Rise also explores the emergence of “AI-BPO”, a model where AI-native infrastructure replaces large portions of traditional outsourced operations.

Read it in full here: https://callcenter-japan.com/article/8893/1/