Bringing “AI that acts” to airport operations: addressing labor shortages, multilingual support, and the customer experience.
Jurin AI Inc. today announced the publication of a conversation with Kansai Airports in Forbes JAPAN BrandVoice.
Kansai Airports operates Kansai International Airport, Osaka Itami Airport, and Kobe Airport. As it works to further improve the customer experience, the company is not only renovating facilities and introducing new technologies, but also actively exploring the use of digital transformation and AI.
The conversation explores the potential for AI within the airport’s customer loyalty program, as well as how AI could enable new forms of airport services and experiences.
Read the article:
https://forbesjapan.com/articles/detail/101748
Publication: Forbes JAPAN BrandVoice
Published: August 20, 2026
Title: Kansai Airports and Jurin AI Envision the Next Step for an “Ever-Evolving Airport”
Featured participants
Yoshiyuki Yamaya | President & Representative Director, Kansai Airports (retired 29 June 2026)
Takashi Maezono | Group Leader, Customer Engagement, Marketing Department, Kansai Airports
Rise Ooi | Founder & CEO, Jurin AI
Kenichi Hirono | Executive Partner, Jurin AI
Jurin AI is building the AI Agent for high-performing enterprises. Our technology automates business communications (email, phone, messaging) and the workflows behind them for a better way to do business.Jurin AI is building the AI agent for high-performing enterprises. Our technology automates business communications (email, phone, messaging) and the workflows behind them for a better way to do business.
Within just one year of founding, we have become one of the fastest growing startups globally. Jurin AI is a multinational corporation with presence in Japan, Korea, Singapore, United States of America, United Kingdom, India, Malaysia, Thailand, Indonesia, and more. Trusted by large Japanese enterprises every Tokyo resident relies on and respects, Jurin AI integrates seamlessly into existing tools and systems to execute tasks across 100+ languages, enabling teams to tackle labor shortage, focus on strategic, high-value activities, and finally unlock scale to grow the business by another 10x.
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