Customers often want instant gratification but don't want to travel to a store unnecessarily. Jurin connects to your real-time IMS (Inventory Management System) to confirm stock at the granular level—down to the specific aisle.
Lost receipts are a major friction point. Jurin uses loyalty program data (CRM) to find the transaction history instantly, validating the purchase date against your return policy to approve store credit or exchanges automatically.
Turn support interactions into sales. The AI understands fashion context—"business casual," "winter wedding"—and recommends cross-sell items that match the customer's current cart or purchase history.
"Where Is My Order" calls are the #1 volume driver. Jurin integrates with logistics providers to give granular updates—not just "In Transit," but specific reasons for delays and revised ETAs.
The Solution: A top-tier global clothing retailer faced 500% call volume spikes during "Cyber Week." Agents were overwhelmed by repetitive "Where is my order?" and "Do you have stock?" calls, causing 45-minute wait times.
“Maintains an exclusive tone. If a VIP client asks for a rare bag, the AI checks global boutiques and escalates directly to a private stylist.”
