INDUSTRY SOLUTIONS / RETAIL & E-COMMERCE

End-to-End Pre and
Post-Purchase Assistant.

Turn browsers into buyers and one-time shoppers into loyalists. Jurin AI acts as a 24/7 sales concierge and instant support agent in one unified interface.
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The Conversion Crisis

Where E-commerce Revenue Leaks

E-commerce brands face a dual challenge: high customer acquisition costs due to cart abandonment (often over 70%) and eroding margins due to high return rates and support volume.

Customers expect the personalized guidance of an in-store associate ("Does this fit true to size?") combined with the instant utility of a digital tool ("Where is my package?"). Static FAQs and slow email support kill conversion and loyalty.
Jurin AI's Approach
A Digital Sales Associate That Actually Closes
Jurin AI bridges the gap between sales and support. We integrate with your PIM (Product Information Management) and OMS (Order Management System) to provide accurate product advice pre-purchase and instant logistics updates post-purchase.
Maintenance Request Workflow
01.
Shopping Concierge
"I need a dress for a summer wedding." The AI scans your catalog to recommend products, explain sizing, and upsell accessories naturally.
02.
Order Tracking
Deflect 40% of support tickets by proactively notifying customers of shipping updates via LINE or WhatsApp before they even ask.
03.
Automated Returns
Make returns painless. The AI validates return policies (e.g., "Is it within 30 days?"), generates shipping labels, and offers instant store credit.
04.
Subscription Management
Allow customers to skip shipments, swap flavors, or update frequencies directly in chat, reducing churn from friction-heavy account portals.
Core Capabilities
Built to Drive Conversion Across the Funnel
Inventory Sync
Real-time connection to Shopify, Magento, or custom ERPs. "Yes, we have that sneaker in size 10 at our Shibuya store."
Cart Recovery
Intelligent nudges via LINE/WhatsApp. "Did you forget this?" coupled with instant checkout links to recover lost revenue.
Product Discovery
Semantic search capabilities. Understands "winter coat for sub-zero temperatures" not just keyword matches for "coat".
Seamless Handoff
For complex complaints, the AI passes the full order history and sentiment score to a human agent, preventing customer repetition.
Market Leader
Trusted by 34 of Japan's Top 100 Companies
Leading brands rely on Jurin AI to power their customer experience.
Featured Success Story
Major Apparel Brand:
The "Endless Aisle"  

The Challenge: A leading fashion retailer struggled with a high return rate (30%) due to sizing confusion and an overwhelmed support team during seasonal sales.
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Pre-Purchase: AI acted as a stylist, analyzing customer height/weight data to recommend the perfect size, reducing returns by 15%.
Post-Purchase: "Where is my order?" queries (40% of all tickets) were fully automated via LINE integration.

“Sizing used to be our biggest source of returns and support tickets. Jurin stepped in like a digital stylist—guiding customers before purchase and answering order questions automatically after checkout. The impact on returns and conversion was immediate.”
— VP, Digital Commerce, Major Apparel Brand